Support & Coaching
Personalised support throughout your project, with transparent communication and regular reporting. This is how we work on every engagement, not a service sold separately.
What we do
A dedicated, responsive contact
A named person who knows your case, not a ticket number that changes hands with every exchange. You know who to call, and that person knows what you are talking about without replaying the history.
Team spirit and collaboration
Our consultants work inside your teams, with your tools and your rituals. Someone who stays at arm's length produces deliverables nobody takes ownership of.
Communication and reporting
A progress point at the agreed rhythm, and an immediate alert when something goes off track. We prefer bad news early to a reassuring report followed by a surprise.
How we work
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1
A frame set at the start
Who is reachable, at what rhythm, on which channels, and what counts as an emergency. These rules are set at the beginning, while things are calm, not at the first incident.
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2
Transparency, including about difficulties
We say when a deadline will not hold, as soon as we know. That is what leaves time to decide rather than to absorb.
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3
Management involvement
STRAS management is directly reachable on every engagement. At our size that is possible, and it is a real difference from a large firm.
What you get
- Named contact and identified backup
- Reporting rhythm agreed in writing
- Minutes of progress meetings
- Alert and decision log
- End of engagement review
Frequently asked questions
Is this billed separately?
No. It is how we run our engagements, not an option. We describe it here because it is what our clients talk about most, not because it is sold on its own.
What if the assigned consultant is unavailable?
A backup is identified from the start and kept informed. An absence should not stop your project.
Do you stay available after an engagement ends?
Yes, for a period agreed at handover. We remain reachable for the questions that come up once your teams take over.
Let's talk about your project
Tell us about your situation and we will come back with a first reading and the questions that matter.
Contact us